Address
Calle Mateo, 38, 17º E
We are here to help you
Speak with our support team Monday to Friday from 9:00 AM to 6:00 PM. Immediate response time.
Write to us at info@unpacktheplanet.com and we will respond within a maximum of 24 business hours.
Chat with us in real time from 10:00 AM to 8:00 PM. Average response time under 5 minutes.
Check our FAQ section to resolve common questions immediately.
Schedule a video call with our team. Available within 48 hours. We help you plan your trip.
Visit us at Calle Mateo, 38, 17º E. Hours: Monday to Friday from 10:00 AM to 2:00 PM. No appointment needed.
Definitions and conditions to avoid misunderstandings in your travels and experiences.
A trip is understood as any displacement away from home, regardless of distance, with the purpose of discovering, resting, or experiencing something new.
DefinitionYes, day trips or visits to nearby places are considered trips as long as they involve a change of routine and an intention to explore.
CoverageRegular work commutes, routine medical visits, and daily travel to work or school are not considered trips.
ExclusionThe duration of the trip is counted from leaving home until returning, including travel time and stay at the destination.
MeasurementYes, the conditions apply to both individual and group trips, as long as they meet the established definition.
ScopeFor any questions or further clarification, you can write to us at info@unpacktheplanet.com or call us at 937-05-2453.
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